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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Mike Johnson

Mike Johnson

March 20, 2026

5  out of  5
rating by Mike Johnson
"Great staff, friendly faces, and quick to help and answer any questions."
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Andrew Buzzard

March 20, 2026

5  out of  5
rating by Andrew Buzzard
"Most friendly staff you could imagine!"
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Michael Guillory

March 2, 2026

5  out of  5
rating by Michael Guillory
"I went to the office to add another vehicle to my policy. When I walked into the office I was greeted by Kristy the receptionist. Ms Kristy was able to help me. The agent Ms Alicia came into the office and greeting me with a beautiful smile and just followed up. Talk about service then Ms. Carol came to assist Ms Kisty in making sure I understood my billing. Man these ladies along with the agent, Ms. Bell provided me with excellent service. Friendly an great customer service."
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Charlotte Harris

February 26, 2026

5  out of  5
rating by Charlotte Harris
"Mrs Carol was very helpful"
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Mike Kerlegon

February 11, 2026

5  out of  5
rating by Mike Kerlegon
"Professional service Carol was attentive and handled my request quickly and made me a happy customer"
We responded:
"Dear Mike, We appreciate the time you took to give us such a great rating! We are happy to read that our team has been able to provide exceptional service for you. We look forward to providing you with more great experiences in the near future. Hope you visit us again soon!"
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Sharon Douglas

February 6, 2026

5  out of  5
rating by Sharon Douglas
"I loved it, everyone is very friendly, efficient, knowledgeable, and patient with the elderly. Kamryn, Kristy and Carol were amazing."
We responded:
"Hi Sharon, Thank you for the awesome feedback. We're always happy to help so don't hesitate to contact us if you ever need anything. We'll be sure to share your experience with the rest of our team members as inspiration! Thanks again and we look forward to seeing you again soon."
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Sharon Lewis

February 6, 2026

5  out of  5
rating by Sharon Lewis
"I enjoy coming to State Farm the first person I see is Miss Kristy, Miss Carol, and Kamryn they’re so knowledgeable about their job and it’s so easy to come through. Truly appreciate these ladies."
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Kenneth Trahan

February 6, 2026

5  out of  5
rating by Kenneth Trahan
"Kamryn was the best ever. We needed help badly and she came through like a champ."
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Roy Francois

January 21, 2026

5  out of  5
rating by Roy Francois
"Did a good job on changing my insurance to what I needed. Carol was a great help"
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Gretchen Langston

January 15, 2026

5  out of  5
rating by Gretchen Langston
"Excellent service, a very friendly environment and professional. Thanks to Ms. Kristy at the front desk for assisting with my Drive Safe and Save and Ms Carol with my rental policy. The agent Ms Alicia who always greets her customer's with a a beautiful smile and a heartfelt welcome when you enter the door. Thank you Alicia Bell and staff for taking care of me."
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Annie Mouton

January 13, 2026

5  out of  5
rating by Annie Mouton
"Always a warm reception and helpful, whatever the question. It is a pleasure to visit Ms. Alicia Bell’s office. I always leave better informed than when I entered her office."
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Travis Palmer

January 7, 2026

5  out of  5
rating by Travis Palmer
"When I move back to Lake Charles, she was the first agent. I sort out very friendly honest staff? That she is very knowledgeable and respectable. Great customer service. I Recommend her."
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Joseph

January 5, 2026

5  out of  5
rating by Joseph
"Kamryn is very smart, helping older and young people with everything. That’s what we need today. Thank you."
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Desiree' Bellard

January 5, 2026

5  out of  5
rating by Desiree' Bellard
"We recently purchased a vehicle for our teenage son. While I was very nervous about the increase in price of the insurance due to his age, Ms. Alicia kindly told us about the steer clear program as well as the good student discount which helped, and the insurance quote was not as expensive as I initially thought it would be. Kamryn was very knowledgeable, professional, and helpful as we went through the process of adding him as a driver and the new vehicle to our policy. It is always a pleasure to do business with Alicia Bell State Farm."
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Kishaun Stevens

December 31, 2025

5  out of  5
rating by Kishaun Stevens
"The customer service I received at Alicia Bell State Farm was very professional Athena was knowledgeable and courteous. I would recommend for all your insurance needs"
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Stacy B

December 24, 2025

5  out of  5
rating by Stacy B
"Very professional, knowledgeable about insurance. Keen responses to any questions asked. Warm inviting atmosphere."
We responded:
"Hi Stacy, thank you for the fantastic review! Knowing our customers love our service and our atmosphere is fulfilling. We appreciate your business! ~Alicia~ "
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Karen McReynolds

December 22, 2025

5  out of  5
rating by Karen McReynolds
"I am pleased to provide you with the knowledge of Athena Woods at State Farm, alongside Alicia Bell. After a single call, I was impressed by Athena's professionalism and personalized approach. She promptly and efficiently addressed my insurance needs, offering a range of price quotes tailored to my family's requirements. For anyone in need of homeowner's insurance or other insurance services, I highly recommend reaching out to them."
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Dennis Thibodeaux

December 19, 2025

5  out of  5
rating by Dennis Thibodeaux
"Thanks for all the help!!!! Happy Holidays and God Bless!!!"
We responded:
"Thanks for the 5-star review Dennis! We take pride in helping all of our customers. Please let us know if you will need any additional assistance. "
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vb Shannon Handy

November 12, 2025

5  out of  5
rating by vb Shannon Handy
"The best experience with Ms.Tina today . She took care of me with patience and expertise."
We responded:
"Thanks for the kind words, Shannon. We're so glad you enjoyed your experience with Tina. Thanks for sharing your experience and for choosing us! ~Alicia~"
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AB Franklin

November 12, 2025

5  out of  5
rating by AB Franklin
"The customer service I received at Alicia Bell State Farm was exceptional. Alicia and her team was very knowledgeable and answered all of my questions. Staff member Tina was very helpful and courteous."
We responded:
"Thank you, AB! We're thrilled that Tina answered all of your questions! She loves to talk insurance! We look forward to seeing you again. ~Alicia~"
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John Celestine

November 4, 2025

5  out of  5
rating by John Celestine
"Kamryn Keys was rep and she made it very easy and straightforward to understand the policies and plans that I was signing myself for. I hope she has a blessed day."
We responded:
""Thanks for the kind words, John! We're so glad you had a great experience with Kamryn. We can't wait to have you back!" ~Alicia~"
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Rose Winbush

October 30, 2025

5  out of  5
rating by Rose Winbush
"The experience and expertise I have in this office is incredible. I especially appreciate Soleigha's help with my state farm app !!"
We responded:
"Thank you Rose for taking the time to review our agency. We always enjoy when you come into the office. I am so glad that Soleigha was able to assist you with your app. She takes great pride in assisting our customers. Please let us know if we can assist you further. ~Alicia~ "
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Phil Qualls

October 21, 2025

5  out of  5
rating by Phil Qualls
"My experience have been more than great"
We responded:
"Thanks for the awesome review, Phil! We are so glad that you have had a great experience with us. We appreciate the 5-star review, and we look forward to serving you in the future! ~Alicia~"
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Cecil Semien

September 30, 2025

5  out of  5
rating by Cecil Semien
"Alicia Bell went above and beyond for me best ever."
We responded:
"Thanks for the 5 star review Cecil! We are so happy to hear you had a wonderful experience. We will continue to offer the best customer service."
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Mary Ivory

September 12, 2025

5  out of  5
rating by Mary Ivory
"I enjoyed the experience very nice people especially my agent Alicia Bell and team member Carol Durgan."
We responded:
"Thank you for the awesome review! We are so glad you enjoyed your visit at our office. We appreciate your business!"